It's Natural - Terms and Conditions - Effective 21 October 2008

General:
"It's Natural" act as booking agents on behalf of holiday accommodation owners and providers. Where "It's Natural" assist clients with the sourcing of flight tickets, car hire, insurance and other related products and services, any contract made is between the client and the supplier of that service. "It's Natural" carefully screen all accommodation to ensure that all details provided are correct but "It's Natural" cannot be held responsible for any changes to accommodation from that advertised. "It's Natural" cannot guarantee to fulfil specific requests, such as fixtures, fittings, air-conditioning units, and location or aspect preferences, whether the request has been confirmed or not. If "It's Natural" are unable to fulfil specific requests, any refund amount made will not exceed the amount which was charged for that specific request. You agree to hold "It's Natural" harmless for any loss that may arise as a consequence of your booking, or for any loss or damage that may occur during the rental period.

Reservations:
To confirm a reservation, "It's Natural" require a completed booking form (or details submitted via our website, email, fax or phone) and a booking deposit payment of at least 30% of the total accommodation price. Upon receipt, "It's Natural" will issue confirmation of your booking by email (or by post on request). Should there be any discrepancy or error you must notify "It's Natural" immediately. "It's Natural" cannot be held responsible for booking errors, if not notified within 7 days of confirmation being issued. On receipt of all outstanding balances, and at around 4 weeks before you are due to start the rental period "It's Natural" will forward by email (or by post on request), your holiday accommodation voucher and arrival instructions.

Payments:
Bookings made more than 10 weeks before the start of the rental period must be paid for in full 10 weeks before the start of the rental period. Bookings made less than 10 weeks before the start of the rental period must be paid for in full within 7 days of confirmation date. Bookings made less than 4 weeks before the rental period is due to start must be paid in full at the time of booking.

Additional Charges:
For bank transfers, you are responsible for all your own banks charges. Should any outstanding balance remain unpaid and overdue 10 weeks before the rental period is due to start "It's Natural" reserve the right to charge an additional amount of 10% of the amount outstanding or cancel your booking. A late booking fee of 10% will be added to any booking made within 2 weeks of the start date. "It's Natural" reserve the right to charge for additional cleaning or repair charges if extra cleaning is needed when you leave the accommodation, or if there is any damage to the accommodation or contents.

Cancellation:
Should you wish to cancel your booking within seven days of confirmation date, you may do so and obtain a full refund of any monies paid*. After seven days has elapsed, you will become liable for part of the cost of your booking: the cost of cancellation is set out in the table (below). "It's Natural" recommend that clients insure this liability by way of their travel insurance. Should there be outstanding balances at 4 weeks before the rental period is due to start "It's Natural" reserve the right to cancel your booking. Any changes that you wish to make to your booking will be deemed as a cancellation. (*) Cancellation refunds will not be made within 4 weeks of the start of the rental period.

Your responsibility:
It is your responsibility to ensure that you have received your Holiday Accommodation Voucher from us prior to travel or arriving at your accommodation. It will contain important information relating to how to gain access to your accommodation and who to contact locally. If you cannot gain access to your accommodation because you do not have this information "It's Natural" will not be held responsible and no refunds will be made as a result. You agree to take reasonable care of the property and its contents and to report any breakages or damages to your resort host, the owner or their representative, before the end of the rental period. You agree to leave the accommodation clean and tidy at the end of the rental period and agree to pay for additional cleaning or repair costs, if requested, on demand. You are also responsible for ensuring that all other persons listed on the booking form agree to these terms and conditions.

Security deposit:
"It's Natural" reserve the right to charge a security deposit of 100 euros, which must be paid locally at the start of the rental period. The full amount will be refunded at the end of the rental period, less any additional cleaning or repair charges.

Behaviour:
You agree to abide by local rules. In naturist resorts, swimwear is not normally allowed in wet areas such as in pools, and total nudity very much the normal dress code. You agree to make all members of your party aware of this. Any behaviour by you, or any member of your party, that your resort host, the owner, their representative or "It's Natural" deem to be dangerous, offensive, or likely to cause distress or annoyance to any other party, may result in you being asked to leave the accommodation and the complex. If asked to leave, you and all members of your party, agree to do so forthwith, without refund or compensation.

Complaints:
Should you have a valid complaint about the accommodation, this should be reported in the first instance to your resort host, the owner or their representative. If the complaint cannot be resolved immediately, you should contact "It's Natural" Tel: 0044 1354 661511 during published office hours (Monday to Friday 10am - 5pm) and "It's Natural" will try to resolve the matter on your behalf. Should the complaint still remain unresolved, you should put the complaint in writing to "It's Natural" PO Box 66, March, Cambridgeshire PE15 8XP within 7 days of the end of the rental period. Complaints will not be considered unless they were raised with your resort host, the owner or their representative and "It's Natural" during the rental period.